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CRACKL COOKIES
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Order Cookies
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Frequently Asked Questions

How much are your cookies?

$29 for our 6 Pack Single Flavor. $38 for our great 8 Assorted box.

It might sound like a lot, but we’re talking about half dozen artisan artsy all natural ingredients cookies so gorgeous you’ll want to frame them and so delicious you’ll want to jump in a time-machine to experience it all over again. And, don’t get us started on the beautiful black majestic box that houses them...


When do they ship?

although our team is baking around the clock to get you your cookies. We only ship Monday, Tuesdays & Wednesday (nationwide)  and Monday through Thursdays local (New York City orders). we want our cookies to remain fresh and not coincide with the weekend post office delays. All orders will ship out to head your way within 1-3 business days from when the order is placed! 

Can you hold my order/delay shipping?

All orders will ship out to head your way within 1-2 business days from when the order is placed. We aren't able to hold orders or delay shipping. 

I forgot to add a note! HELP!

If you forgot to add your note at checkout, hit up our team at cracklcookies@outlook.com ASAP and they’ll do their best to add it to the order. 

Can I chose my flavors?

sorry we only offer The Assorted Box and single flavor as of now.

  I have a nut allergy can i still eat your cookies?

We bake all of our cookies in an open kitchen on shared equipment. All of which process wheat, dairy, eggs, soy, peanuts, and tree nuts. While we do our best to prevent cross contamination, we cannot completely eliminate the risk. We know how serious allergies are and we care about your safety, so we want to be transparent. If you or the recipient has a severe allergy we recommend consulting with your doctor for further guidance before consuming.

What’s the nutritional info for each cookie?

You can see nutritional information for each cookie in the nutrition section

What’s the shelf life of these cookies?

around a week – they’re not packed with preservatives.  If you think it’ll take longer than 1 week to consume, we recommend sticking them in the freezer as soon as you receive them. Freezing can keep them fresh for up to a month or more!

My cookies arrived soft/melted. What do I do?

We don't mess around. Your cookies are baked fresh and shipped same day. But hey, let's keep it real - when temperatures soar, things can melt. But don’t worry—those cookies will still taste damn good. Just pop 'em in the fridge for a bit, pour yourself an ice-cold glass of milk, and let the flavors take you back to simpler times.

If you experience any major issues, snap some photos and send them over to our team at cracklcookies@outlook.com and they’ll do their best to help! 

How long does it take to receive my order after it’s placed?

Cookies are baked fresh each day! It typically takes 1-2 business days for us to prep, bake, and ship your order out. Transit time depends on the shipping option you choose at checkout and distance from our home base New York City. Standard shipping typically takes 1-3 business days. 

Do you ship internationally?

We only ship within the United States.

HELP! My order is delayed!

If your order is slightly delayed by the carrier but is still arriving within the chosen delivery time frame, please allow for it to make its journey to you. The unexpected sometimes happens. Carrier delays are normal. Natural disasters are natural. If it seems as though it will arrive later than the delivery time frame, please shoot over a message to cracklcookies@outlook.com and we’ll look into this further for you!

My tracking info says delivered, but I didn’t receive it!

Technology isn’t human proof.  Sometimes packages are marked “delivered” prematurely or are misplaced at a neighbor’s house or similar address. Make sure to check in with the Customer Service at cracklcookies@outlook.com if your package doesn’t arrive.

What’s your return/exchange/refund policy?

Due to the perishable nature of our cookies, we do not accept returns or exchanges. If you have experienced issues with your order, please reach out to cracklcookies@outlook.com and we’ll do our best to help!

Can I purchase multiple boxes for corporate gifting?

The answer is yes. but remember we are a new company so reach us at cracklcookies@outlook.com for more details.


Crackl Cookies

500 8th Avenue FRNT 3 #1740

NY, NY 10018
Copyrighted © 2025 Crackl Cookies Company LLC

is a registered trademark. All Rights Reserved.

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